FREQUENTLY ASKED QUESTIONS
LET'S IRON OUT SOME OF YOUR QUESTIONS...
How does it work?
1. Call, email or text to book in a service and provide your address details.
2. Leave your clothes with hangers out in a safe location in a basket, bag or hanging on the nominated pick up day.
3. You will receive a text the day before your clothes are returned.
4. Clothes are returned fresh and crease free.
How much does it cost?
Ironing is charged on a per item basis, this means the pace the ironer works at does not affect how much you are charged. It also allows correct attention to be given to each item to guarantee quality.
Popular items are priced per below:
Collared Shirts: $3.30 each
T-shirt: $2.42 each
Jeans: $3.52 each
Trousers: $4.40 each
Kids (exceptions apply): $1.65 each
Large Tablecloth: $6.60
* Please enquire for a full price list.
Is there a minimum?
There is no minimum amount of clothing required for a pick up and delivery service, however, there is a minimum charge of $35. To get value from this amount it is recommended to have between 10 -15 items that require ironing.
Where are your service areas?
Our service area qualifying for free of charge pick up and delivery currently includes the following suburbs:
Fig Tree Pocket
Not to worry if you live in a suburb that is not listed, you might still be able to get our service give us a call to check availability.
Keep an eye on this list because it will be updated from time to time.
What payment methods do you accept?
You can make payment with cash, cheque or bank transfer.
What days do you pick up?
Pick up and delivery is available most week days. Regular services operate as per below:
Regular up is on a Monday with a Thursday return.
Evening collections for those who need to be home are once a fortnight.
Subject to availability faster turn around can be arranged, please enquire for details.
Can you do a 24hr or same day turn around?
Yes, Your Friendly Ironing Lady endeavours to fit in with your schedule and provide service in the most timely fashion. This service is subject to availability so please make an enquiry to check capacity for a fast turn around!
Do you use sprays on clothes?
Ordinarily sprays are not used on clothes and will only be used on customer request. Currently this is provided at no extra charge.
Are you environmentally friendly?
Your Friendly Ironing Lady takes steps to be as environmentally friendly as possible. We do not use plastic bags on clothes and kindly request you provide hangers for reuse. Steam irons are used on most efficient setting to reduce amount of water used.
What if I do not have hangers?
You can purchase hangers for $0.50 each, but if you are just starting a regular service we are happy to loan hangers that can be returned with your next service. Alternatively you can have your clothes folded. Please let us know your preference when you book in your service.
Are you a registered business?
Yes, if your ironing is tax deductible we can provide you with an invoice.
I would like to know more about your stores shipping and returns policy?
You can find more about our shipping and returns policy here.