Terms & Conditions
Making a purchase with Your Friendly Ironing you accept to adhere to the terms and conditions mentioned within for the use of this website. Please enquire for a copy of terms and conditions relating to ironing services.
At Your Friendly Ironing Lady we do not sell or rent your data and personal information to any third parties.
We collect personal information from you if you buy something from us. Your Friendly Ironing Lady may collect personal information such as your name, address, telephone number and email address.
Any personal information we obtain, we will use our best endeavours to store and protect it securely. We will use SSL encryption to help us with this task.
In general, Your Friendly Ironing Lady will only use your personal information to communicate with you to facilitate your order, arrange delivery of the item(s) that you have ordered and take payment for the item(s) you have purchased.
We use industry standard encryption to keep your personal information secure throughout the payment process. We do not permanently store your credit card or bank information.
Delivery fees and times vary for different products and are calculated based on the size and weight of your order and its destination. The delivery price for each order will be displayed during the checkout process, prior to payment and order confirmation and included in the total price of your order.
If your order is particularly larger (more than 5kg) you may be contacted if additional shipping charges need to be added to your order.
You agree to pay any shipping and handling charges presented to you at the time you make a purchase.
You must make sure your delivery information is correct before you place your order.
We want you to love the products you buy from Your Friendly Ironing Lady. If you change your mind, you may return it to us within 14 days of the date you received it, items returned must be in 'as-new' condition.
You will be responsible for all shipping charges to facilitate a change of mind return. If you change your mind, we will provide you with your money back in an amount equal to the price you paid for the product, less all shipping costs. If there is an issue with your product, for example it was damaged or not as described, on delivery we kindly ask you contact us quickly and take and send to us photos of the damaged/problem product.
Refunds will be processed using same mode as used for purchases.
Contact us with your name and order number and our we will arrange the return for you.